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Josh Nunn

Mobile: (+61) 040-888-4168

I'm a keen problem solver and solution designer looking for unique challenges that require lateral thinking, high-level planning, and an ability to push the boundaries of what's possible. I need to be a part of a team that helps people and genuinely improves their quality of life.


Client Support, Network Administration

Information Technology
TAFE SA in Adelaide 2004-2005

Career Highlights

Creation of "Sherlock" Frontline automated troubleshooting tool

Problem Statement: Front-line support agents needed twenty systems to troubleshoot a customer fault and average thirty minutes to resolve a problem.
Solution: Creation of an extensible solution that takes a single input and performs automated testing across multiple systems.

  • Allows an agent to focus on the customer
  • Performs next-best-action
  • Ensures proper creation of trouble-tickets within minutes
  • Allows process designers to engineer and maintain complex flows

Development of "The Framework" A collection of best-in-class software and practices

Problem Statement: Previous development was done via ad-hoc scripts in PHP or Autohotkey
Solution: Creation of a single API and frontend framework that allowed for rapid development.

  • Trained and supported five other developers
  • Introduced version control and code review
  • Maintained and enhanced the codebase with tools and scripts for easier development


Front End

  • Javascript/Typescript (including Vue.js)
  • Ajax/Promises
  • CSS

Back End

  • API development (primarily PHP)
  • Database design and complex SQL (MySQL, Oracle, Teradata)
  • 'Nix (shell, cron, scripting)
  • Version control
  • Development of documentation

Programmer Singtel Optus, 2017 - Present

  • Development of API and front-end frameworks for team use
  • Introduction of version control best practices
  • Prototyping, MVPs
  • Bug tracking, resolution
  • Train and upskill junior developers

Software Development Singtel Optus, 2013 - 2017 (Concurrent)

  • Rapid development of team software
  • Standardisation of software development
  • Data gathering and reporting

Third Tier Technical Support Singtel Optus, 2013 - 2017 (Concurrent)

  • Support of geographically dispersed teams
  • Network monitoring
  • Specific focus on complex problems with niche technology

Second Tier Technical Support Singtel Optus, 2011 - 2013

  • Support of geographically dispersed teams
  • Complex problem solving and troubleshooting
  • Problem assessment, triage and dispatch
  • Development of specialised software

Frontline Technical Support Singtel Optus, 2010 - 2011

  • Help desk role
  • Technical support of 60 products
  • Billing and account inquiries

Computer Support Technician Department of Education and Children's Services, 2005 - 2010

  • Support and troubleshooting
  • Network maintenance and management
  • Website development
Available on request